SHIPPING POLICIES

 

  • For all domestic (pan India) orders shipping is free,
  •  For all international orders - orders valued at s. 50,000/- and above, shipping is free. For all international orders below 50,000/- a flat shipping fee of 2000/- per order applies.
  •  Products will be shipped within 5-7 working days from the date of the order confirmation.
  • Above rates and delivery time may vary if you are located in a delivery partner defined "remote location".
  • International delivery schedules are subject to any delays at transit, entry, customs and location accessibility points
  • The above shipping timeline does not apply for ' made to order/bespoke ' items. The timelines for such orders is determined by the effort involved in making the product and will be conveyed to you at the time of the payment.
  • Our carrier partners are FedEx, DHL, UPS, Blue Dart etc.
  • The tracking details of the shipment along with the carrier information will be mailed to you once the product is shipped
  • You are requested to ensure you or any person known to you is available at your given delivery address to receive the courier on intimation of intended delivery. We are not responsible for packages returned/ left at doorsteps/outside delivery address due to non availability of a trusted person at the delivery address to hand over parcels to. As these may be high value deliveries please do give this your kind attention.
  • All products are insured by SREE SWAMY SILK HOUSE PVT LTD; against loss or theft while in transit at no additional cost to the customer.
  • All our products are quality checked and come in a tamper proof packaging.
  • Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in a good condition.
  • Please note that we are unable to re-route/ redirect any shipments once they are despatched. Please therefore check and verify your shipping address is correct for product delivery.
  • Should a non-delivery and subsequent rerouting occur due to incomplete/incorrect destination details, any additional charges will be passed on to the buyer.
  • If you are based out of a remote location or a courier non-serviceable area, please write to us with your complete mailing address and order details to customercare@sreeswamysilkhouse.com and we will arrange for a suitable service to deliver the product. Please note that some carriers may charge an additional sum or surcharge to deliver at remote locations, in such cases we will intimate you the additional charge prior to the delivery of the same.
  • For domestic shipments any additional tax as applicable should be borne by the customer.
  • For international shipments based on the country of import, our carrier may need to get customs clearance for your goods before delivering them to you. Any additional taxes, import duties, customs charges levied by the country of import will be chargeable to the customer.